RETURN POLICY
Online or phone purchases: We gladly accept returns for a full refund or exchange within 15 days of shipment from our store. All returns must have a Return Authorization (RA) to be accepted. All refunds must be credited to the same tender used for the original purchase. In order for an item to be eligible for return, items must be in original condition with all product accessories included with a copy of the Receipt. If the item is returned in less than received condition or documentation missing etc. then, return adjustments may be made at Bradley’s discretion or refused if damaged or customized by the client. Non-refundable items: Special orders are a final sale and are not eligible for return or exchange. Customized or altered items are not eligible for return or exchange. All Shipping fees are non-refundable. Any item without a return authorization will be refused upon receipt. Any return with missing paperwork or product will not be processed either.
EXCHANGE POLICY, IN STORE CREDITS AND ESTATE JEWELRY
Bradley’s Jewelers will honor Returns or Exchanges within 15 business days, in unworn condition and accompanied by the sales receipt on instore merchandise ONLY. No damaged merchandise will be accepted. NO Returns or Exchanges on Special Orders, Custom Designs and New or Altered Bridal Jewelry - (including but not limited to once a diamond has been set) Absolutely NO Exceptions. Our policy also includes all art and glass. Returns only will be subject to a 5% “Cost of Sales” fee. Merchandise returned or exchanged by shipment, for any reason, must be given return authorization in advance. Customers are responsible for all shipping charges associated with their purchase. All in store credit, including Bradley’s issued gift certificates, become Null and Void after one years time from purchase or issue date of the initial transaction. In addition all estate jewelry is sold “As Is” and alterations are at the clients expense.
CUSTOM DESIGN POLICY
Any commissioned custom design, CAD (Computer Aided Design) or special orders are non refundable. In addition, clients are responsible for Design Consultation and (CAD) fee’s up front. They are a separate component from the custom order and are non refundable. Furthermore, client acknowledges Bradley’s uses multiple out of state sources to perform top custom work and shipping and insuring jewelry is part of our process. In addition, accurate CAD designs require diamonds to be removed from any client supplied jewelry. Client gives permission to Bradley’s and their representatives to remove diamonds and gemstones during the CAD process. If for any reason, the design does not progress past the CAD stage, all client’s jewelry will be returned but, with stones removed. In addition, any changes made during the CAD process can alter the original estimate. Also, changes made after completion of jewelry, may incur additional charges at client’s expense. Custom work is an art form and may be subject to minor allowances based on structural integrity. Bradley’s strives to keep prices as originally quoted, however, in some instances design changes, material & labor costs may increase the estimate. Bradley’s reserves the right to allow for any changes, as needed for structural integrity. Custom designs and special orders require a 50% deposit at the time order is placed. Final payment upon completion.
APPRAISAL AND EVALUATIONS POLICY
Appraisals are an educated opinion and analysis typically performed by a Graduate Gemologist. Differences in opinion and estimation are commonplace. Appraised value is based on the date and condition of the gemstones and/or piece of jewelry in which the analysis is made. Market fluctuations occur daily. Undisclosed and undetectable treatments to gemstones and diamonds have become sophisticated and prevalent in the industry. We use various industry standard testing equipment to evaluate and detect treatments and synthetics. However, not all treatments may be detected or may exceed the testing limits of our lab or methodology. If you have reason to doubt the nature of origin of your stone, we ask that you disclose this to us or if we are unable to identify it, we encourage un-mounting such stones and sending them to GIA for verification. Bradley’s asks the client to acknowledge that human error may occur during an appraisal and to hold harmless Bradley’s, if on such occasion, an oversight is made. Bradley’s will happily re-evaluate and supply an updated appraisal free of charge, if new information is realized at a later date. Clients are responsible for all fees associated with shipping, insuring and evaluations of their gem(s) at an outside lab.
SPECIAL ORDER SHIPPING FEE POLICY
The customer must absorb all shipping costs on special orders, custom orders, loose stones and fine gifts. A minimum of $100 required up front prior to loose stone orders. Shipping costs to be determined in full and added to the original deposit if necessary after goods arrive.
COPYRIGHT AND TRADEMARK INFRINGEMENT POLICY
All concepts and designs regarding custom work by Bradley’s Jewelers, Inc. or it’s employees or Sea-Reel Life by Bradley’s® are trademarks or service marks of Bradley’s Jewelers Inc. and are the sole property and protected by copyright & trademark (2005-2024) and are strictly prohibited from copy in any form. All rights reserved.
PRIVACY POLICY
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://www.bradleys-jewelers.com/ (the “Site”).
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.” We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information.” When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: Communicate with you; Screen our orders for potential risk or fraud; and When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). We use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. You can opt out of targeted advertising by:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at bradandcolbi@gmail.com or by phone at 239-337-2723.
TERMS AND CONDITIONS
Bradley’s maintains a level of quality with all jewelry sold. Most diamonds shown will maintain a F-I Color Rating and a VSI - SI2 Clarity Rating with average Cut Quality of Very Good to Excellent. Most pendants will require a chain sold separately. Most chains come with lobster clasps. Many rings can be ordered to size or custom made in any size. Please inquire. For additional details on gemstones, ring sizing, and chain choices and length information per item, contact us directly by email or phone. Prices on all reorder items or custom designs are subject to change with current markets.
SHIPPING POLICY
Enjoy door-to-door boutique service, delivered to your home by our trusted and insured courier, or shipped out of area. All jewelry is sanitized for your protection. All diamonds have been tested for authenticity and are naturally occurring. All color gemstones are naturally occurring and it’s to be assumed many are heat treated.
FREQUENTLY ASKED QUESTIONS
DO YOU ACCEPT RETURNS?
We gladly accept returns for a full refund or exchange within 15 days of shipment from our store. See our Return Policy for details.
DO YOU TAKE CUSTOM ORDERS?
Yes! We specialize in custom jewelery design and would love to bring your ideas to life.
DO PENDANTS COME WITH A CHAIN?
Most pendants will require a chain sold separately, unless otherwise noted in the item description.
WHAT IF A RING IS NOT MY SIZE?
Many rings can be ordered to size or custom made in any size.
ARE YOUR DIAMONDS REAL?
All diamonds have been tested for authenticity and are naturally occurring.
PAYMENT METHODS
Customers can pay online using PayPal.